Refund Policy

Scope

This refund policy applies to every order placed through taalbk.com or the Taalbk apps. It explains when you can cancel an order, when you are entitled to a refund, and how long a refund takes to reach you.

Order not yet accepted

You can cancel or change an order free of charge from your cart or from My Account for as long as the restaurant or store has not yet accepted it. Once the kitchen accepts the order and starts preparing it, it can no longer be changed or cancelled.

Order accepted but not delivered

If the restaurant or store cannot complete your order after accepting it, you are entitled to a full refund. You do not need to return anything, because we pay the store and cancel the order on your behalf.

Food quality concerns

If food arrives spoiled, contaminated, or unsafe to eat, contact us immediately and keep the packaging. We investigate every food safety report and refund the full order where the concern is substantiated.

Late delivery

If your order arrives significantly later than the estimate shown at checkout, message us from the order screen. Depending on the delay and the circumstances we may issue a partial credit or a full refund.

Damaged or missing delivery

If your order never arrives, contact us from the order screen. While we trace it with the courier we will usually refund the order rather than make you wait.

Promo code issues

If a promo code is applied incorrectly, contact us within 14 days of the order and we will correct the discount or refund the difference.

How refunds are processed

• Card payments are refunded to the original card. Bank processing usually takes 5 to 10 business days.
• Cash on delivery orders are refunded to a wallet balance you can spend on a future order.
• Wallet refunds are available for withdrawal to your original payment method.

We may decline a refund

We may decline a refund where an order was significantly altered or consumed, where the claim is made after the time limits above, or where we suspect fraudulent use. We will always explain the reason.

Contact

To request a refund, use the order screen in the app or email [email protected] with your order number.