Cancellation Policy

Before you order

Cancelling before a restaurant or store accepts your order is free and instant. Use the edit or cancel option on your order, or on the cart page if the order has not been placed yet.

After the order is accepted

Once a restaurant or store accepts your order, preparation begins and it can no longer be cancelled from the app. If you no longer want the order, contact us and we will try to stop it. If the food has already left the kitchen we cannot cancel it, but we may offer a refund under our refund policy.

Scheduled orders

You can cancel or change a scheduled order any time before the restaurant or store starts preparing it, usually up to 30 minutes before your chosen delivery time.

If the store cancels

If a restaurant or store cancels your order you are refunded in full automatically. You are never charged for an order that is not delivered and not yours to pay for.

Repeated cancellations

Cancelling many orders shortly after placing them may affect how we handle your account. We will always tell you if that applies before taking any action.

Contact

For anything not covered here, email [email protected].