Privacy Policy

Who we are

Taalbk (we, us, our) operates the website taalbk.com and the Taalbk mobile applications. We connect customers with partner restaurants, grocery stores and daily stores, and deliver their orders to your door.

Information we collect

Information you give us

• Your name, phone number and email address.
• The delivery addresses you save with us, including any access instructions.
• The contents of your orders, including items, quantities, special instructions and the store you ordered from.
• Any message, rating or review you send us.

Information collected automatically

• Your IP address, device type, operating system, app version and browser.
• Pages you visit, searches you run and actions you take on the site and in the app.
• The approximate location derived from your IP address, and the precise location only when you grant permission or type an address.

Aggregate and non-identifying statistics may be shared with partners to measure and improve the service. They do not identify you.

How we use your information

• To accept, prepare and deliver your orders, and to calculate delivery times and fees.
• To show you live courier tracking and to send order status notifications.
• To provide customer support and to handle refunds, complaints and disputes.
• To operate your account, saved addresses and preferences.
• To detect and prevent fraud and abuse.
• To send marketing messages about offers and new stores, but only with your consent.

Who we share it with

We share only what is needed to fulfil your order and run the service:

• Partner restaurants and stores — your name, delivery address, phone number and the order contents, so they can prepare and hand over the order.
• Couriers — the delivery address, contact number and what to hand over, so the order reaches you.
• Payment providers — the minimum needed to process your payment. We never store your full card number.
• Service providers — SMS and email delivery, push notifications, cloud hosting and analytics.
• Authorities — where we are legally required to disclose information, for example to prevent fraud or comply with a court order.

We do not sell your personal information. Reviews and ratings you post publicly are shown to other users and are visible to everyone.

Payments

Card details are entered directly on your payment provider’s secure page and are never stored on our servers. Cash payments are confirmed by the courier at the time of delivery. We keep a reference to your payment method so we can process refunds and handle disputes.

Cookies

We use cookies to keep you signed in, remember your language and country, and understand how the service is used. You can block or delete cookies in your browser settings, though some features will stop working if you do. Blocking cookies does not prevent us from using other technologies such as device identifiers for the same purposes.

How we protect your information

We encrypt data in transit and at rest, restrict access to staff who need it, and keep an audit trail. No system is perfectly secure. If you believe your account has been compromised, email us immediately at [email protected].

How long we keep it

• Order records — kept for as long as tax and accounting law requires.
• Account information — kept while your account is active.
• Technical logs — kept for a limited period, then deleted or anonymised.

If you delete your account we remove your personal data, except records we are legally required to keep.

Your rights

• View and update your details, addresses and payment preferences from My Account.
• Ask for a copy of the personal data we hold about you.
• Ask us to correct inaccurate data.
• Object to marketing messages, or unsubscribe from them at any time.
• Ask us to delete your account, where we are not required to keep the records.

To exercise any of these rights, email [email protected]. We respond within 30 days.

Children

Taalbk is not intended for anyone under 18. We do not knowingly collect personal information from children, and if we learn that we have, we delete it.

Third parties

Our privacy policy does not cover the practices of independent partner stores or of other sites we link to. A link does not mean we endorse them.

Changes to this policy

We may update this policy and publish the new version on taalbk.com. If a change is material we will notify you in the app before it takes effect. The date at the top of this page shows when it was last updated.

Contact

Questions, requests or complaints about this policy can be sent to [email protected], or by post to Taalbk, Egypt. We will always answer in the language you contact us in whenever we can.